EMI Collection & Recovery refers to the process of collecting Equated Monthly Installments (EMIs) from borrowers and recovering overdue payments for banks, NBFCs, or financial institutions. It is a key function for any collection agency like M/S DREAMÂ ASSOCIATE.
To collect EMIs and overdue payments from customers through on-ground visits while maintaining professionalism, compliance, and accurate reporting.
To ensure effective EMI recovery, customer tracing, and timely reporting through professional telecommunication and data follow-up.
The primary objective of Delinquent Account Follow-up is to ensure timely recovery of overdue payments while maintaining a positive relationship with the customer and minimizing financial losses for the organization.
To recover maximum possible dues from customers who are unable to pay the full outstanding amount, by negotiating a mutually agreeable one-time settlement (OTS) or structured payment plan, while minimizing loss to the lender and maintaining compliance with company and legal policies.
To recover dues from accounts that have been classified as Non-Performing Assets (NPA) — i.e., loans where payment has been overdue for more than 90 days — through legal, telecalling, and field recovery actions while maintaining compliance with regulatory and ethical standards.
To act as an authorized external collection agency on behalf of Banks and NBFCs for the recovery of overdue EMIs, loans, and credit dues, while maintaining professionalism, compliance, and customer sensitivity in all recovery operations.
To coordinate and support legal recovery actions initiated by Banks and NBFCs against defaulting borrowers, ensuring smooth execution of legal procedures and maximum recovery through compliance-based follow-up, field verification, and communication management.
Our Skip Tracing process involves tracking someone who owns your money. Successfully collecting on a delinquent account requires locating the debtor. A debtor may relocate and/or have his telephone disconnected, believing they are leaving creditors with no immediate means of contact. Skip tracing allows creditors to locate debtors through various outlets available to them.
